Help Paying Your Bill

At ¥, we work hard to help you stay healthy. This includes providing assistance if you have trouble paying your medical bill. No one will be denied access to services due to inability to pay. There is a discounted/sliding fee schedule available based on family size and income.

  • Payment plans - You have options for how you pay, including setting up payment plans. If you have questions about your bill, please call us at (800) 593-1551.
  • Medicaid coverage - We can help you obtain coverage through Medicaid/Medi-Cal and/or other government programs. If you have an upcoming scheduled visit or have seen us within the last 90 days, call our Government Program Specialists at (844) 827-5047 and we will help you determine which programs you may be eligible for.
  • Financial assistance - If you do not qualify for a government program, you may qualify for low-income financial assistance. You can complete an application when you are receiving care or by calling our Financial Assistance Team at (844) 827-5047. If you are part of our ¥ Portland community, please contact us here.

For our Central Coast patients at ¥ Sierra Vista and ¥ Twin Cities:


Download the ¥ Financial Assistance Policy in English, Armenian, Chinese, French, German, Hmong, Japanese, Korean, Russian, Spanish, Tagalog or Vietnamese.

Download the Financial Assistance Brochure in English, Armenian, Chinese, French, German, Hmong, Japanese, Korean, Punjabi, Russian, Spanish, Tagalog or Vietnamese.

Financial Assistance Policy, list of providers by hospital

Hospital Bill Complaint Program

The Hospital Bill Complaint Program is a California state program which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program. Go to for more information and to file a complaint.

Self Pay Billing and Collection Policy